Refund Policy

Last updated: October 17, 2026

1. VPN & Proxy Plans

Refunds for VPN and proxy services are available only if:

• You request within 24 hours of delivery, AND
• The service is not functioning as described, AND
• You have contacted support first to resolve the issue

After 24 hours, or if the service has been used substantially, refunds are not available.

2. Custom Bot Projects

Custom bot development follows a milestone-based refund policy:

• Before work begins: 100% refund
• After requirements confirmed, before delivery: 50% refund
• After delivery: No refund (unless delivered functionality materially differs from agreed scope)

3. Non-Refundable Cases

• Violation of Terms of Service
• Change of mind after delivery
• User error (misconfiguration, incompatible device)
• Third-party platform changes (Telegram, Discord policy updates)

4. How to Request a Refund

Contact us on Telegram @wodnerhub with your order details. We respond within 24 hours.

5. Processing Time

Approved refunds are processed within 5–7 business days to the original payment method.

6. Chargebacks

Initiating a chargeback without contacting us first may result in permanent account termination and loss of access to all services.

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